Refund policy

Return & Refund Policy

Legal entity: FSR Private Limited
Support email: fullsizerun.in@gmail.com
Support phone/WhatsApp: +91 98181 22316
Effective date: 13 September 2026

FSR deals in exclusive, limited-availability sneakers and streetwear. Because of this, all sales are final — we do not accept returns or exchanges for change of mind or personal preference. We do, however, accept size exchanges on eligible orders.

Exceptions — we will make it right if:

You receive a damaged or defective product.
You receive the wrong item or wrong size due to an error on FSR’s part.

Size exchange

If the size you ordered doesn’t fit, you may request a one-time size exchange within 7 days of delivery, provided the item is unworn, unused, and returned in its original packaging with all tags intact. Exchanges are subject to availability of the correct size — if it isn’t in stock, we’ll offer store credit instead. Return shipping for a size exchange is the customer’s responsibility unless the size discrepancy was FSR’s error.

How to raise a claim

Email fullsizerun.in@gmail.com (or WhatsApp +91 98181 22316) within 48 hours of delivery for damage/wrong-item claims, or within 7 days for size exchanges.
Include your order ID and clear photos/video of the product and packaging as received (an unboxing video is strongly recommended and speeds up resolution).
Our team will review and respond within 24–48 hours.

Resolution

Once a claim is approved, FSR will offer a replacement/exchange (subject to stock availability) or a full refund to your original payment method for damage/wrong-item claims. Approved refunds are processed within 7–10 working days.