Legal entity: FSR Private Limited
Support email: fullsizerun.in@gmail.com
Support phone/WhatsApp: +91 98181 22316
Effective date: 13 September 2026
FSR deals in exclusive, limited-availability sneakers and streetwear. Because of this, all sales are final — we do not accept returns or exchanges for change of mind or personal preference. We do, however, accept size exchanges on eligible orders.
Exceptions — we will make it right if:
- You receive a damaged or defective product.
- You receive the wrong item or wrong size due to an error on FSR’s part.
Size exchange
If the size you ordered doesn’t fit, you may request a one-time size exchange within 7 days of delivery, provided the item is unworn, unused, and returned in its original packaging with all tags intact. Exchanges are subject to availability of the correct size — if it isn’t in stock, we’ll offer store credit instead. Return shipping for a size exchange is the customer’s responsibility unless the size discrepancy was FSR’s error.
How to raise a claim
- Email fullsizerun.in@gmail.com (or WhatsApp +91 98181 22316) within 48 hours of delivery for damage/wrong-item claims, or within 7 days for size exchanges.
- Include your order ID and clear photos/video of the product and packaging as received (an unboxing video is strongly recommended and speeds up resolution).
- Our team will review and respond within 24–48 hours.
Resolution
Once a claim is approved, FSR will offer a replacement/exchange (subject to stock availability) or a full refund to your original payment method for damage/wrong-item claims. Approved refunds are processed within 7–10 working days.
Not eligible for return
Items without original packaging, tags, or accessories; worn or used items; claims raised after the applicable window above.
This Policy is framed in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
